Frequently Asked Questions
I see that the web site address doesn't start with https://. Is your web site secure for payments?
Yes, payment on our web site is secure. When you start the payment procedure you will be taken to a secure payment gateway on SagePay. This area does start with https. Only in this secure area will you be asked for your Credit Card or PayPal details. If this SagePay area does not start with https, please contact us immediately so we can take action.
Can I place an order by phone?
Yes, this is no problem. Our phone number is: 01241 437555 if you are calling from the United Kingdom or +44 1241 437555 if you are calling from outside the United Kingdom. Please bear in mind the time difference when calling from overseas.
Can I place an order by e-mail?
Yes, you sure can. Please e-mail email@example.com with the details of your order.
Can I place an order by fax?
This is also possible. Our fax number is 01241 437666 if you are sending a fax from the United Kingdom, or +44 1241 437666 if you fax from overseas.
Do you ship to Australia?
Yes, we do ship all over the world.
What packaging do you use for shipping:
- Prints (up to 20): strong postal tube,
- Prints (21 and over): flat packed in cardboard box,
- Mug/Stein: cardboard box,
- Patches: padded envelope,
- Key fob: pahdded envelope,
- Books: padded envelope or cardboard box, depending on designation.
My uncle flew Spitfire Vb aircraft with 416 (Canadian) Squadron during World War II. I see you have done several Spitfire Vb prints in the past. Would you be able to produce 1 with the markings of 416 Sqn?
Creating a Squadron Print involves quite a bit of research, both on the specific aircraft and the Squadron history. Although it sounds quite easy ‘just to change the aircraft markings’ it is often more complicated like that. As we are so proud to produce accurate and detailed images, we want to get it right. Simply changing the aircraft markings is just not good enough for us. Unfortunately, this means that creating such ‘one off’ print is a lot more expensive than buying a previously produced prints (these were all commissioned in larger quantities for squadrons or organisations).
My dad flew Vickers Valiants with 148 Squadron, Royal Air Force. I really admire your work. Would you be able to do 1 print for me, and how much would this cost?
We would love to, but it would be rather expensive. We pride ourselves in detail and accuracy and creating new artwork is therefore a timely process. From experience more often than not, these ‘one off’ prints are too expensive to do. However, please contact us for further details.
Someone was selling a print on Ebay but it was slightly damaged. The information shows it was produced by Squadron Prints. However, I can’t see it in your on-line shop. Do you still have this print available or will it be back in stock?
Since Squadron Prints started in 1977, we have produced a lot of different aircraft prints. Some, mostly older ones, are out of stock. If a print is not listed in our on-line shop, then it will be out of stock and, unfortunately, we will not be able to re-print them.
I have found a print in your on-line shop that I really like, but I would rather have this image on a coffee mug. Would this be possible?
Yes, we can do this for you. Please contact us with your requirements and we will be able to produce your personalized mug (or stein).
What is the minimum order for personalized ceramics (mug/stein)?
The minimum order for both the mugs and steins is just 1 item.